Terms of Sale

Terms and Conditions for Preloved Items Sold by Wecycle Furniture via wecyclefurniture.dk

Contact Information

Wecycle Furniture
A.P. Mollers Alle 9D
2791 Dragor
Denmark
CVR: 43889087

Payment

All prices listed on the website are in Danish kroner (DKK), including VAT but excluding delivery costs.

We accept online payments via Dankort, Visa/Dankort, Visa, and MobilePay Online. No transaction fees will be charged.

Payment is only deducted from your account when the item is shipped, unless otherwise agreed or stated in your order.

We use a secure payment server that encrypts all information, ensuring a safe connection.

Delivery

We deliver only within EU. The usual delivery time is 1-7 business days.

If delivery times are extended for any reason, we will notify you by email.

All shipments are made via Jetpak, GLS, or DSV.

Returns and Right of Withdrawal

You have a full 100-day return period on items purchased through our webshop.

The period starts on the day you receive your order. You are responsible for return shipping costs and carrier choice.

You must notify us of your withdrawal within 100 days of purchase, and the item must be returned within 14 days of notification.

Notification must be sent by email to info@wecyclefurniture.dk clearly stating your intention to use your right of withdrawal.

Wecycle Furniture will assess the condition of the item. If the item has been used beyond what is necessary to determine its nature, properties, and functionality, it will be considered used and of reduced value. This may reduce or eliminate your refund.

Warranty and Complaints

According to Danish law, a 2-year warranty applies covering material and manufacturing defects.

Complaints must be reported to Wecycle Furniture within a reasonable time after receipt—usually within one month unless otherwise agreed.

Warranty does not cover defects caused by misuse.

Wecycle Furniture covers reasonable return shipping costs. We do not accept cash on delivery shipments.

Complaints should be sent to:
Wecycle Furniture
A.P. Mollers Alle 9D
2791 Dragor
Denmark

Privacy Policy

When you purchase an item and provide your data, we collect customer information. As data controllers, we handle your personal information securely and confidentially. Your data is used and stored only for the purposes it was collected.

We use third parties for some data processing, including logistics, which are not developed by Wecycle Furniture. We have data processing agreements to ensure compliance with data protection laws.

Complaints Procedure

You can email info@wecyclefurniture.dk for contact, questions, or to file a complaint.

If we cannot resolve your complaint, you can escalate it to:

  • The Danish Complaints Board via the Complaint Portal at Nævnenes Hus. Go to Complaint Portal
  • Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark
  • If you live in another EU country, you can use the EU Commission’s Online Dispute Resolution platform. Go to EU Complaint Portal

When filing a complaint, please reference: Wecycle Furniture.

About Us

Wecycle Furniture is a Danish brand committed to crafting furniture and textiles locally in Denmark, using responsibly sourced materials such as discarded wood and deadstock textiles. Each piece is made with care and respect for the environment. The designs reflect a timeless Nordic aesthetic, designed to fit seamlessly into diverse homes and last for generations.

View products